Honest-1 Auto on Lyndale lost my car, and offered no apology or monetary compensation for the trouble. I dropped my vehicle off with them 10/25/22 for a check engine light concern. They scanned my car, identified the issue and started repairs a few days later. Upon receiving my final invoice, 11/01/2022, I requested to pick up the vehicle 11/04/2022 (my pay day.) The mechanic on my case, Marc, said that would be no problem. On the fourth, I arrived to pick up my vehicle, Marc greeted me and ran my card for over $700 in services and then handed me my keys. I asked where the car had been parked, and they gestured to the front of the lot. I took a lap around their parking lot and returned rather confused. I watched several mechanics have a conversation and partake in the “search” for my car. Marc returned and told me my car was gone, and that they didn’t know what happened to it. I have never been delivered such jarring news by such an unempathetic person. The shop as a whole took no accountability for my stolen vehicle. Marc even blamed me by saying “It’s been here so long that I haven’t thought about it in days.” You would think your mechanic would notice when your car goes missing, but apparently their lot is a free for all. We discussed filing a police report and calling my insurance company. I was told there would be footage of the incident sent to the MPLS PD to help them with my case, and the shop never followed through. I have not heard from them again. I do not even trust that they have security cameras on the property. I understand it is my insurance company’s legal responsibility to replace the stolen vehicle, but the amount of disregard for my situation and feelings in that moment makes me never want to work with Honest-1 auto again. It is entirely unacceptable for a vehicle to go missing and no amount of reparations me made to a trusting client. Strongly suggest avoiding this shop.