I had an appointment on Monday and showed up and they were unable to see me. I have interlock in my car and was not told I needed a mouthpiece in plastic wrap. I totally understood since it's covid times. But then I got rescheduled on Wednesday and when I went to pick up my car after 2 hours it hadn't even been moved... I had to wait til Thursday night to pick it up. I told them the latest I could get there was 5:15 but when I pulled into the parking a lot I saw 2 employees leaving and no one was there to help me get my keys even though I called and made sure they were open til 6. It was a holiday and I didn't need my car that weekend but if I had, that would've been a huge inconvenience. All together not professional and a huge hassel. Would not recommend this location, the one in south minneapolis is a better bet if you ask me.